Certainly! Your order confirmation email will have included a tracking number but if you’re having any issues locating your tracking info, please contact us as we’ll be happy to help.
Your order will be shipped as soon as possible! We endeavour to dispatch all shipments as soon as we can to ensure as little waiting time as possible for you. If for any reason you suspect that your order may be delayed, please contact our support team and we will look into this for you.
You can expect to receive your order within 3 to 5 working days. If for any reason your order may be delayed, please contact us so that we can check your order for you.
This will depend on whether your order has been shipped by the time that you contact us. We will accommodate you wherever possible so please contact us at your earliest convenience.
This will depend on whether your order has already been shipped or not. Please get in contact with us at your earliest convenience and we will check to see if a change/cancellation is possible. We will always accommodate your request where possible.
Unfortunately, all completed orders are non-exchangeable.
In the event that you change your mind and wish to return an item, we must ask that you contact us and ship the product(s) back to us within 14 days from the time of delivery.
We must also ask that you return your item(s) unopened and sealed in the original packaging, along with the completed returns form.
If you wish to return an item/product, please contact us to request a returns form. You can reach us at +448082812639 or via email at [email protected] and we will arrange for a form to be shipped out to you.
Once this form is completed, please ensure that you use a courier service that offers tracking of your package as we require tracking on all returns packages.
We must ask that you contact us and ship the product(s) back to us within 14 days from the time of delivery.
In the unlikely event that you have returned a product that is then inspected and deemed by us to be faulty, we will cover the cost of return shipping.
We do not cover the cost of shipping for any items returned due to a customer having changed their mind (must be shipped within 14 days from time of delivery).
Once you have submitted your returned order to us, please allow for 5 to 10 working days for this process to be completed.
If you feel that the item you have purchased may be faulty, we will arrange for a return of your order so that it may be submitted for inspection. In the unlikely event that your product is deemed faulty, we will happily refund your item including all postage.
You can report faulty or damaged products to [email protected] or you can call our customer care line on +448082812639.
The returns address will be included on the returns form that is shipped to you once you contact us to request a return within 14 days from time of delivery.
Yes, we will refund back to the original method of payment charged only.